Privacy Policy
We collect your name, phone number, email and address so we can send you your order. We use Shopify to run this store and a courier to deliver it, and they need some of that information to do their jobs.
We do not sell your data to anyone.
If you want to know what we hold on you, or want it deleted, message us at regaliansofficial@gmail.com and we will sort it out. The full detail is below.
What we collect
- Order information: your name, delivery address, phone number, email address, and what you ordered.
- Payment information: if you pay by card, this is handled by our payment provider. We never see or store your full card number. For cash-on-delivery orders we collect no payment details at all.
- Communication: messages you send us on WhatsApp, by email, or through the contact form, and our replies.
- Site usage: standard analytics, pages viewed, device type, approximate location from your IP address, and how you arrived at the site.
- Reviews and photographs you choose to submit.
Why we collect it
- To take, pack and deliver your order, and to contact you about it
- To answer your questions and handle returns or refunds
- To confirm cash-on-delivery orders before dispatch, which reduces failed deliveries
- To understand which pages and products people actually use, so we can improve them
- To meet our legal and accounting obligations
Marketing and WhatsApp
If you opt in, we may message you on WhatsApp about your order, about restocks, or with a routine tip. We aim for no more than twice a month outside of order updates.
You can stop this at any time by replying STOP to any message, or by telling us in a message. We will not ask you why.
Cookies
This site uses cookies to keep your cart working, to remember your preferences, and to measure traffic. You can block or delete cookies in your browser settings, though some parts of the store, the cart in particular, may stop working properly if you do.
How we keep it safe
The store runs over an encrypted connection, and order data is held within Shopify’s systems rather than on our own machines. Access is limited to the people who need it to fulfil orders and answer messages.
No system is perfectly secure, and we will not pretend otherwise. If a breach ever affected your data, we would tell you.
Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct anything that is wrong
- Delete your information, where we are not legally required to keep it
- Stop sending you marketing messages
Email regaliansofficial@gmail.com or message +92 315 4635607 and we will respond within 30 days. There is no charge for this.
Contacting us
Regalians
Jamil Town, Sheikhupura
Punjab 39200, Pakistan
regaliansofficial@gmail.com
+92 315 4635607
Want your data deleted?
Message us and say so. You do not need to give a reason, and it does not affect any order you have already placed.
