Refund policy

At Regalians, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined below.

1. Information We Collect

When you use Regalians, we may collect the following information:

Personal Information

Name
Phone number
Email address
Shipping & billing address

Order Information

Products purchased
Payment details
Order history

Website Usage Information

IP address
Browser type
Device information
Pages visited
Time spent on our website

Marketing & Communication Data

Responses to ads, emails, or SMS campaigns
Preferences and customer feedback

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Improve our products and website experience
Send order updates and promotional offers
Personalize your shopping experience
Prevent fraudulent activity
Analyze website performance and advertising effectiveness

We do not sell or rent your personal information to third parties.

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3. Marketing Communication

By placing an order or submitting your contact information, you may receive:

Order notifications
Promotional offers
Product launch updates
Educational skincare content

You may unsubscribe from marketing communications at any time.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Save your preferences
Analyze traffic and user behavior
Optimize advertising campaigns

You can disable cookies through your browser settings if preferred.

5. Third-Party Services

We may work with trusted third-party providers for:

Payment processing
Shipping & logistics
Website analytics
Marketing services

These providers only access information necessary to perform their services securely.

6. Data Security

We take reasonable security measures to protect your personal information from:

Unauthorized access
Misuse
Loss or disclosure

However, no online system can be guaranteed completely secure.

7. Your Rights

You may request to:

Access your personal information
Correct inaccurate details
Opt out of marketing communications

For any privacy-related requests, please contact our customer support team.

90-Day Money Back Guarantee

At Regalians, we believe body care should feel safe, gentle, and trustworthy.

If you use your Regalians product consistently for up to 90 days and are not satisfied with your experience, you may request a refund.

Eligibility

To qualify:

The order must be placed directly through Regalians

Proof of purchase is required
Refund requests must be submitted within 90 days of delivery

Important Notes

Results may vary based on skin type and consistency of use
Shipping charges are non-refundable
Refund requests that appear abusive or fraudulent may be declined

Return & Exchange Policy

Due to hygiene and safety reasons, opened or used skincare products are generally non-returnable.

However, we do offer replacements or exchanges if:

You received the wrong item
Your product arrived damaged
Your order was incomplete

Damaged or Incorrect Orders

Please contact our support team within 48 hours of delivery with clear photos/videos of the issue.

Exchanges

We accept exchanges for

Unopened products

Incorrect items
Damaged deliveries

Exchange requests must be submitted within 7 days of receiving your order.

Shipping Policy

Delivery timelines may vary depending on location and courier services.

Regalians is not responsible for delays caused by:

Courier issues
Weather conditions
Public holidays

Incorrect shipping details provided by the customer

Product Disclaimer

Regalians products are cosmetic skincare products designed to support healthier-looking skin appearance.

We do not claim to diagnose, treat, cure, or prevent any medical condition.

Results may vary depending on:

Skin type
Consistency
Lifestyle
Existing skin concerns

Policy Updates

Regalians may update this Privacy Policy at any time. Updated versions will always be posted on our website with the revised effective date

For questions regarding:

Orders
Refunds
Exchanges
Privacy concerns

Please contact Regalians Customer Support through our official website or social media channels.

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Regalians — Gentle, science-backed body care designed for confidence, comfort, and consistency.