Refund Policy
We want your Regalians order to reach you in good condition. If something arrives damaged, incorrect, or incomplete, contact us as soon as possible so we can review it and help you.
Returns and refunds are only accepted where the request meets the conditions below.
For hygiene and safety reasons, opened or used body-care products cannot be returned unless they are faulty or damaged on arrival.
Returns
You may request a return if your item is unused, unopened, and in the same condition that you received it. The product must be in its original packaging.
Return requests should be made within 7 days of receiving your order. Requests made after this period may not be accepted.
Refunds
Once we receive and inspect your returned item, we will let you know whether the refund has been approved.
If approved, your refund will be processed using the available payment method. For cash-on-delivery orders, we may request account details or another suitable method to complete the refund.
Damaged or wrong items
Please inspect your order when it arrives. If the item is damaged, defective, missing, or different from what you ordered, contact us immediately.
To help us review the issue quickly, please share your order number, clear photos of the product, packaging, and any visible damage.
Exchanges
If you received the wrong product or a damaged item, we may offer a replacement or exchange after reviewing your request.
Exchanges are subject to product availability and approval by our support team.
Cash on delivery orders
Cash-on-delivery orders may be confirmed before dispatch. Please make sure your phone number and address are correct when placing your order.
If an order is refused at delivery without a valid reason, future cash-on-delivery orders may require confirmation before being sent.
Non-returnable items
Due to hygiene and safety reasons, we cannot accept returns for:
- Opened body-care products
- Used products
- Products with broken seals
- Items not in their original packaging
- Items damaged after delivery because of misuse or poor storage
This does not affect your right to contact us if the item was faulty or damaged when it arrived.
How to request a return or refund
To request help with a return, refund, damaged item, or wrong order, contact us with:
- Your full name
- Your order number
- Your phone number
- A short explanation of the issue
- Photos or video, if the item is damaged or incorrect
Please do not send any product back before contacting us. We will guide you on the next step after reviewing your request.
Contacting us
Regalians
Jamil Town, Sheikhupura
Punjab 39200, Pakistan
regaliansofficial@gmail.com
+92 315 4635607
Need help with an order?
Message us with your order number and issue. We will review it and guide you on the next step.
